Frequently asked questions

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Tampliners

Tampliners vs tampons

  • How is a tampliner different from a normal tampon?

    Tampliners are a completely new femcare product. They have three parts: an organic cotton tampon, an organic cotton mini-liner, and a virtual applicator that connects the two. Wearing a tampliner feels quite different from using a normal tampon. The mini-liner is worn folded between your labia, giving you extra protection against leaks. The tampon and mini-liner are connected by a breathable virtual applicator. This is made from a medical-grade, ultra-thin film that you wear inside your vagina, keeping the mini-liner in place.

    Inserting and removing tampliners is different from using a normal tampon. See the next two questions for more detail.

  • I’m used to applicator tampons. How is using a tampliner different?

    You’ll still need to use two hands to insert a tampliner, but you’ll use one hand to hold the mini-liner in place against your body and the other to push the tampon into your vagina. This might take a few tries to get right if you’re not used to positioning a tampon with your own fingers. The virtual applicator will still keep your finger clean, but since it’s attached to the tampon, there will be nothing to throw away.

    When you remove your tampliner, you’ll need one hand to hold the mini-liner firmly in place against your body and the other hand to gently pull the string of the tampon until it comes out, wrapped inside the virtual applicator. If you pull without holding the mini-liner against your body, the tampon won’t come out neatly wrapped.

  • I’m used to non-applicator tampons. How is using a tampliner different?

    You’ll need two hands to insert a tampliner: one to hold the mini-liner in place against your body and the other to push the tampon into your vagina. The virtual applicator will keep your finger clean as you position the tampon.

    When you remove your tampliner, you’ll need one hand to hold the mini-liner firmly in place against your body and the other hand to gently pull the string of the tampon until it comes out, wrapped inside the virtual applicator. If you pull without holding the mini-liner against your body, the tampon won’t come out neatly wrapped.

  • What is a mini-liner?

    A mini-liner is like a pantyliner, but smaller. Traditional liners are shaped to sit flat inside your underwear, whereas Callaly mini-liners are designed to fold comfortably between your labia. Our mini-liners are made with 100% organic cotton plus a moisture-wicking backing that ensures blood doesn’t leak on to your underwear.

  • When you say “folded between my labia”, where is that exactly?

    Your labia are your vaginal lips. The mini-liner should be worn folded and tucked up between your labia.

    Everyone’s body is unique and labia come in many shapes and sizes, so the mini-liner will look slightly different on each person. It might be totally hidden between your labia or it might peep out slightly, but it shouldn’t be worn flat against your underwear. The virtual applicator (transparent bit) should be totally hidden inside your vagina.

    The diagram below shows how the mini-liner looks when it’s worn correctly and when it isn’t. It might help to find a mirror or use your phone to check.

  • What exactly is a virtual applicator? Is it like the applicator on an applicator tampon?

    The virtual applicator is very different from the ones you find on applicator tampons. The virtual applicator is made from an ultra-thin film – the same material that’s used in the medical industry, so it’s totally safe. It connects to the tampon at one end and the mini-liner at the other, and it stays inside your body the entire time you’re wearing a tampliner. It keeps your finger clean as you insert the tampon and also neatly wraps the used tampon as you remove it. Unlike an ordinary applicator, it’s mess-free!

Using tampliners

  • I’m a first-time user. How quickly will I get used to tampliners?

    It depends on the person, but some people have told us they used eight tampliners before they felt totally comfortable using them. People who wear tampliners incorrectly don’t get all the benefits, so it’s important to read the leaflet in your box (despite the temptation not to!) and make sure you’re doing it right. If you’ve lost your leaflet, just email us at feedback@calla.ly and we’ll send you a new copy. Try your first tampliner when you have enough time to follow the steps carefully and when you feel relaxed – this will make it easier.

  • How do I know that I’m using tampliners properly?

    There are a few ways you can tell if you’ve got a tampliner in the right place. Once you’ve inserted the tampliner in, check that the mini-liner is folded and not worn flat. You shouldn’t be able to see or feel any of the virtual applicator hanging down outside your body. Most people can’t feel the tampon or virtual applicator once it’s inserted, but you’ll probably be able to feel the mini-liner until you get used to it.

    To make sure you’re getting all the benefits of tampliners, do make sure you read the leaflet in your box carefully and follow the diagrams. If you’ve lost your leaflet, just email us at feedback@calla.ly and we’ll send you a new copy.

  • How do I pee and poo while using a tampliner?

    We’ve found that everyone has their own way of going to the toilet while wearing a tampliner; it will depend on your anatomy. Some people prefer to hold the mini-liner out of the way to keep it clean, others find it helpful to lean forward while peeing, and others can use the toilet as normal without needing to move the mini-liner at all.

    If you do adjust the mini-liner before using the toilet, make sure you reposition it between your labia when you’ve finished. If the mini-liner does get wet or soiled, you should change your tampliner.

  • Can I wear tampliners in the shower or to go swimming?

    Since the mini-liner isn’t worn inside your vagina, it is likely to get wet in the shower or while swimming. This would make wearing a tampliner uncomfortable and less effective, since the mini-liner would be saturated and no longer protect well against leaks. While the tampon won’t be any less effective if you do, we wouldn’t recommend showering or swimming while wearing tampliners.

  • How often should I change my tampliner?

    You should change your tampliner at least every 4-6 hours, or more regularly if needed, depending on your flow. Tampliners can be left overnight for up to 8 hours but remember to insert a fresh one before going to sleep and replace it again first thing in the morning. You are at a higher risk of TSS if you wear a tampon for longer than 8 hours, and this includes tampliners. Remember to choose the lowest absorbency to fit your flow – your tampon should be full when you remove it.

  • Can I use a tampliner the first time I get my period?

    Absolutely! Tampliners are safe for everyone who has their period. As with anyone new to tampliners, we recommend taking some time to read through the leaflet before the first time you use one. If you have any questions, please write to us at feedback@calla.ly, and we’ll be happy to give you more guidance!

  • Can I flush a tampliner down the toilet?

    As with all period products, you should never flush tampliners down the toilet. You’ll find that the tampon conveniently wraps back into the virtual applicator as you remove it, making a neat package to put in the bin.

Choosing tampliners

  • What absorbencies do tampliners come in? How do I know what absorbency to use?

    Tampliners come in Regular, Super and Super Plus absorbencies. You should use the same tampliner absorbency that you would for tampons. The mini-liner is the same size on all absorbencies. The virtual applicator increases in size with each absorbency so that it can comfortably hold the tampon on removal.

  • I have a heavy flow. Will tampliners absorb more than normal tampons?

    The tampon component of tampliners has the same absorbency as your usual tampon. The mini-liner provides additional leakage protection, but it’s not designed to hold as much blood as a conventional liner. If a Super Plus tampon is not enough for your flow, then a Super Plus tampliner will reduce your risk of leaking on to your underwear. You will still need to change your tampliner as frequently as you would change a standard tampon.

  • Will the mini-liner really protect me like a normal liner does?

    The mini-liner is designed to give you extra protection from leaks when the tampon is full. However, it’s not designed to hold as much blood as a conventional liner, which is bulkier.

  • When is the best time to use a tampliner?

    This will be different for everyone. Some people find tampliners perfect for their heavy flow days, when a tampon alone is not enough. Some people wear tampliners for their light flow days, and prefer tampons with pads when their flow is heavier. For others it’s more about lifestyle, so they will wear tampliners for extra protection without bulkiness during exercise. For others still, it’s mostly about the feeling of protection, so they’ll choose tampliners when wearing special clothes or underwear.

Tampliner materials

  • What are tampliners made of?

    Our tampons are made with 100% organic cotton and have a very thin protective film to prevent shedding, so they won’t leave anything behind in your vagina like some tampons can. Our mini-liners are made with 100% organic cotton and have an impermeable bio-film on the bottom to keep your underwear dry. Our virtual applicators are made from medical-grade, breathable membrane, the same material that’s used for internal medical devices, so it’s totally safe. We put your health before profit, so every material we use is the highest quality we could find.

  • What is the virtual applicator made of?

    Our virtual applicators are made from a medical-grade, breathable membrane, the same material used for internal medical devices such as catheters.

  • What is the tampon made of?

    Our tampons are made with 100% organic cotton and have a protective film to prevent fibres from shedding inside your vagina like some tampons can.

  • What is the mini-liner made of?

    Our mini-liners are made with 100% organic cotton and have an impermeable bio-film on the bottom to keep your underwear dry.

  • Are tampliners biodegradable?

    Tampliners are 95% biodegradable. The organic cotton tampon and mini-liner biodegrade faster than the virtual applicator.

  • Where are tampliners made?

    All our tampliners are designed, manufactured and packed in the UK. We’re proud to be Made in Britain.

Other products

  • What are all the products you sell?

    We sell tampliners, non-applicator tampons, liners, and day and night pads. Our tampliners and non-applicator tampons come in Regular, Super and Super Plus. We use 100% organic cotton in all our products.

  • Why organic cotton?

    Organic cotton is cotton that hasn’t been treated with pesticides, dioxins, dyes or other harmful chemicals. Your vagina is the most absorbent part of your body and your health is our top priority, so we make sure there is nothing harmful in the cotton we use.

  • Do I have to buy all your products?

    Not at all. You can customise your box to contain whatever you need for your period, including the right product mix, quantities and absorbencies. You know your needs best, so you can choose what you want and leave the rest. On the other hand if you’re feeling indecisive, we also offer pre-selected product mixes based on popular choices.

  • Are your products available in shops?

    No, Callaly products are available exclusively on our website.

Delivery & packaging

  • Where do you deliver to?

    At the moment we only deliver to the UK, but we’re already planning expansion into Europe. If you’d like to know when we start delivering to new locations, sign up to our newsletter at the bottom of this page.

  • Is delivery always free?

    Yes! We will always cover delivery charges for you 🙂

  • How long does delivery take?

    From the time your payment is processed, we aim to get your box to you in 3-5 days.

  • Do I have to be at home to receive my box?

    No, you don’t! If you have a standard-sized letterbox, our boxes will fit through it and be waiting for you when you get home.

  • Is the packaging discreet?

    Yes, our boxes have minimal branding on the outside.

  • Is the packaging environmentally friendly?

    Yes! This is an important consideration for us. Here’s what to do with all our packaging:

    • boxes are made from FSC recyclable cardboard, and can go in with your household recycling
    • the wrappers that group your products together to stop them getting damaged in the post are compostable, which means they can go into your food waste and be industrially composted by your local council
    • the individual wrappers covering each of your products are biodegradable, because we know you usually unwrap products in the loo and there’s usually only a rubbish bin nearby. These wrappers will biodegrade into natural elements wherever they’re taken
    • the leaflets and postcards we send with your boxes to provide extra info can go back into the recycling when you’ve finished reading them.
  • I’ve moved house / I’d like to get my boxes shipped to a different location. How do I update my address?

    Simply log into your dashboard and edit your delivery address. We can keep only one delivery address on file for you at a time.

Ordering & managing my subscription

  • Can I order without subscribing?

    No, at this time we only offer subscriptions. You can choose any combination of products and absorbencies in your subscription box and adjust your mix any time – we’ll let you know before we send each box. Subscriptions offer long-term flexibility, easy customisation and delivery convenience, but we understand that you might want to try our products before you commit to a second box, so we allow you to pause or cancel your subscription as soon as your first purchase has gone through.

  • How do I customise my first box?

    First pick the products you need, then choose the absorbencies for each product that best fit your flow. You can decide if you want to receive your subscription box every 4, 8 or 12 weeks. Then simply enter your shipping and billing information, and your box will be with you in a few days’ time!

  • Does my subscription automatically renew?

    Yes, your subscription will renew automatically every 4, 8, or 12 weeks; whichever option you’ve chosen. Don’t worry, we’ll send you a reminder email three days before we pack each box in case you want to make any changes to your box, reschedule it or pause or cancel your subscription.

  • Why should I make an online account?

    There are a few reasons:

    1. An online account gives you access to your dashboard, where you can make changes to your subscription anytime you like. An account gives you full control over what you receive and when
    2. We post exclusive customer discounts on your dashboard, so you’ll only see them if you have an account
    3. If you need to change personal details like your delivery address or payment method, it’s simple to do from your account
    4. Records of your previous order history will be stored on your account in case you want to access them
    5. If you don’t have an account yet, you can set one up on our website. You can sign up by creating a password, or using your Google or Facebook account.

    If you don’t have an account yet, you can set one up by clicking the icon on the top right of your screen.

  • I’ve forgotten my login details. What do I do?

    If you logged in with Google or Facebook before, just log in with that same method to access your dashboard. If you don't have a password or can't remember it, enter your email address when signing in and you'll be given an option to set a new password. If you need any more help, please contact us at feedback@calla.ly.

  • I need to change my products before my next box arrives. What should I do?

    You can change your product mix and absorbencies right up to the day before your next box is packed. Simply log into your dashboard and make your changes. This will become your new personalised mix, so it won’t revert back to what you chose previously. If you increase or decrease the total number of products in your box, this will change your plan size and therefore the price you’re charged.

  • I don’t need another box yet. What should I do?

    You can change your next delivery date any time up to the day before your next box is packed. Simply log into your dashboard (use the icon on the top right of your screen) and choose the date that works best for you. Your ongoing delivery and payment schedule will adjust based on the new date you select. If you keep needing to delay your delivery date, remember you can choose to receive your box every 4, 8, or 12 weeks.

  • Is it easy to pause or cancel my subscription? What’s the difference between the two?

    You’ll find buttons for both on your dashboard. You can log in using the icon on the top right of your screen. Pausing your subscriptions means you can log back in at any time and resume your subscription with one click. Your ongoing delivery and payment schedule will adjust based on the date you resume. You won’t be billed by Callaly while you’re paused, so we highly recommend choosing this option if you think you might want more Callaly products in the future. Cancelling your subscription is more final. You’ll still have access to your dashboard to view previous orders, but if you want to buy our products again, you’ll need to get in touch with us at feedback@calla.ly to have your previous account reactivated.

  • I received the wrong products / my products were damaged. What should I do?

    We’re sorry about that! Please take a photo of the contents of your box or the damaged areas and send it to feedback@calla.ly. We’ll assess the situation with you and in most cases, arrange for a new box to be sent to you as soon as possible, free of charge.

  • I haven't received my last order. What should I do?

    We’re sorry for the inconvenience! Please contact us at feedback@calla.ly so we can work out why this has happened. We’ll confirm we have the correct delivery address and if so, we'll arrange for a new box to be sent to you as soon as possible, free of charge.

Payment & privacy

  • How do you price your boxes?

    We sell each of our products in packs of 4 or 6. Packs are priced depending on the product, so liners are less expensive than pads, for example. We’ve based our pack sizes and prices on customer feedback and by comparing our products with others on the market. The final price of your box will be calculated based on the product mix you choose. You can choose a total of 4, 6 or 8 product packs (up to 6 packs for pads, in order to keep our boxes small enough to fit through your letterbox).  

    4 tampliners = £2

    4 pads = £2

    6 tampons = £1.80

    6 liners = £1.50

  • What’s your take on the tampon tax?

    The UK Government announced in March 2020 that there would be no more ‘tampon tax’ from January 2021. The tampon tax refers to the 5% added VAT charge on period products, which the government has categorised as “non-essential luxury goods". Pretty crazy, right?

    Any company that sells period products essentially acts as a middle (wo)man, either collecting the extra VAT from customers or covering it themselves, and then sending that amount to the government. Customers can expect the cost of their period products to be reduce once this tax is removed next year. We've decided to go a step further and give our customers tampon tax-free prices early...10 months early, in fact, in March 2020!

    At the time of the government announcement, we were already planning a new pricing system to make our products more affordable for all our customers. After the announcement, we reduced our prices even more so that they reflect the savings you’ll make next January when the tampon tax is removed. This means you don’t have to wait until next year to benefit from the new laws.

    As a result we don't intend to change our prices in January 2021, and we will continue to pass VAT to the government until then.

  • Do you offer student discounts?

    Yes we do! You can find out more here.

  • What forms of payment do you accept?

    We accept ApplePay, PayPal and all major credit/debit cards, including Visa, Mastercard and American Express.

  • Can I change my payment method?

    Yes! Just visit your dashboard to change your payment method. We are available to help if you need guidance, but if you’re switching to card payment or entering new card details, please note that our team is unable to take down your card details for security reasons.

  • When will I be charged for each box?

    You’re charged on the day your box is sent (or in some cases, the day before). If you move your delivery date, you also move the date you are charged. We’ll always send you a reminder email three days before your order is due to be packed and shipped, so you’ll have time to change or pause your order before your payment is processed.

  • What happens if my card expires?

    We will notify you two weeks in advance if the card we have on file for you is due to expire, so you can update your card details or change your payment method.

  • I received an email about a failed payment. What does that mean for my next box?

    Unfortunately we can’t send your next box until we receive a successful payment. We will wait to pack your box when your card is successfully charged, or when you update your payment method.

  • Can I return my order for a refund?

    Given the intimate nature of our products, we’re unable to offer refunds. However if there’s anything wrong with your order, please get in touch as soon as possible at feedback@calla.ly so we can get things sorted for you.

  • What information do you keep about your customers?

    We hold on to only the information we need to offer you our service (like delivery address, contact information and product mix) and any information you voluntarily give us through surveys and reviews. We do not store your payment details on our platform.

  • I unsubscribed from your emails, so why am I still getting them?

    You can’t unsubscribe from transactional emails, which let you know about any payment updates, when you’re about to renew and when your next box has been shipped. We have to send these emails to maintain transparency about your orders, but you will not receive emails about anything else now that you’ve unsubscribed.

Callaly as a company

I can’t find the answer I need

Our customer care team is always happy to help. We’re available to answer any questions or concerns 9AM — 6PM, Monday — Friday excluding bank holidays, and our live chat is open from 9AM — 3:30PM. If we’re not online, do leave your question for us using the form in the bottom right corner of your screen or send us an email anytime at feedback@calla.ly. Our team will get back to you as soon as possible.

Please remember that none of the correspondence you have with our customer care team constitutes medical advice, and we strongly recommend that you consult your GP for any medical questions or concerns. Click here to find a GP near you.

Callaly organic period products, including tampons, pads, liners and tampliners, lie on a wooden surface with green foliage

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Try our organic period products for yourself. Whether you opt for one of our prefilled boxes or choose your own mix, it’s 25% off your first box.

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